General

DO YOU OFFER ANY DISCOUNT COUPONS?

• If you sign up for our newsletter you’ll receive a discount on your first purchase. You’ll also be the first to know about VIP sales and discounts.

WHAT PAYMENT METHODS DO YOU ACCEPT?

• We accept payments through our online shop using a major credit card, PayPal.

Shipping

HOW LONG DOES IT TAKE TO PROCESS AND SHIP MY ORDER?

• Orders are processed and shipped within 1-2 business days after placing the order. Orders placed on holidays and weekends are processed the following business day.
• Shipping time depends upon shipping method, package size, and location.
• You will receive an email when your package ships with the expected arrival date.
• We cannot be responsible for transit times, which is the carrier’s responsibility.
• Please refer to our Shipping Policy page for complete details.

DO YOU SHIP INTERNATIONALLY?

• We Ship Worldwide Shipping. 
• Delivery estimates can take up to a month in some cases. We recommend ordering at least 2 weeks in advance.
• Your order may be subject to import duties and taxes (including VAT), which incurs once a shipment reaches your destination country. We are not responsible for these charges if they are applied and are your responsibility as the customer. 
• We cannot be responsible for lost or stolen packages once we have sent items to the carrier. If you are concerned about this, please purchase insurance. 

CAN I ADD ITEMS TO AN ORDER I HAVE ALREADY PLACED?

• We process and package our orders quickly, so please contact us immediately to see if the order is still in process. If so, then we would be happy to add to the order and send you a revised invoice.
• It is possible that the order is already packaged for shipping and then we would not be able to add to that package. You will then have to place another order.

DO YOU OFFER FREE SHIPPING?

• At this time, we can offer free standard shipping to the continental on orders of a minimum of $35.
• If you select free shipping, we will send via the most affordable shipping option, which may not be the fastest. If you need your package sooner, please purchase a shipping method that meets your delivery needs.

WHAT IF I GAVE YOU THE WRONG ADDRESS FOR SHIPPING?

• Please let us know of changes as soon as possible. After the package has been processed and delivered to the carrier, we will be unable to make any changes.
• The customer is responsible for ensuring we have the correct address before shipping.
• We always ship to the shipping address supplied at the time of checkout and are not responsible for packages delivered to an incorrect address.
• Reshipment on packages returned to us due to incorrect address reship at the customer’s cost.

HOW DO I CHECK ON THE STATUS OF MY ORDER OR TRACK ONCE SHIPPED?

• Please allow up to 2 business days for your order to be processed and shipped out.
• Once the order has been shipped, you should receive a shipping confirmation with tracking information at the email address provided when the order was placed
• If you cannot find the shipping email in your inbox, please be sure to check your spam or junk file before contacting us for status.

WHAT IF THE TRACKING SHOWS THAT MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVED IT?

• If packages are lost or stolen in transit, please understand that we are not liable once they have been delivered to the carrier.
• Unless you have opted to insure these packages, we cannot be responsible for any refunds on lost or stolen packages. 
• Be sure to check with your neighbors and surrounding area to locate the package and then contact your local post office if you are unable to locate the package.
• Your local post office can check the geotag of the delivery scan and escalate an investigation on your behalf, but we are not able to track down on our end.

Returns

WHAT IS YOUR RETURN POLICY?

• We hope you are happy with your party goods, but if the products you purchase don’t work out, you can return them to us for a refund. Please see below for more information on our return policy.
• We will issue a refund for returns received within 30 days of the original purchase date.
• Clearance items, custom products, and seasonal/holiday merchandise are final sale and are not eligible for return.
• All returned items must be unused and in their original packaging.
• Return shipping costs are the responsibility of the customer. We will not refund the original shipping costs.
• To return an item, please package it with your proof of purchase, then mail your return to us
• Once we receive the returned item, refunds will go directly back to the funding source used for the purchase. Please note that it may take up to a week for the credit to show up in your account.

WHAT IF MY PACKAGE ARRIVED AND AN ITEM WAS INCORRECT OR MISSING?

• Please contact us as soon as possible, and we’ll ship out the correct items immediately, along with a prepaid label to return the incorrect item if necessary.
• Please let us know what you ordered and what you received in its place.

Products

HOW DO I KNOW IF THE COLOR(S) IN THE PRODUCT PHOTO WILL BE CLOSE TO THE ACTUAL PRODUCT?

• Please note that the actual product color may vary slightly from the photo in the listing because of differences in computer monitors, smartphone/tablet screens and even product dye lots.
• We do our best to coordinate our products into colors and themes for you but cannot guarantee an exact match.
• Please contact us if you have any questions about matching products. We are happy to send actual photos if needed.